Shipping Policy

Shipping Policy

Last updated: September 15, 2026

  1. General

Riva Terra OÜ strives to deliver orders to its customers quickly, carefully, and free of charge. In this Shipping Policy, you will find information regarding the processing, shipment, and delivery of your order.

  1. Shipping Destination

We currently deliver exclusively to addresses within the Netherlands and Belgium.

Orders with a delivery address outside the Netherlands and Belgium cannot be processed at this time.

  1. Shipping Costs

For all orders within the Netherlands and Belgium:

Free shipping.

No shipping fees will be charged unless explicitly stated otherwise during the checkout process.

  1. Order Processing

Orders placed on business days before 11:00 PM (CET/CEST – Amsterdam time) are generally processed on the same day or no later than the following business day.

While we aim for rapid processing, delays may occur in exceptional cases, such as peak periods, public holidays, or due to unforeseen circumstances.

  1. Delivery Time

After dispatch, the expected delivery time is typically 1 to 2 business days.

The stated delivery times are indicative and do not constitute a guarantee. Deliveries may experience delays due to factors beyond the control of Riva Terra OÜ, such as carrier delays, extreme weather conditions, or other unforeseen events.

  1. Shipment & Track & Trace

Once your package is shipped, you will receive a shipping confirmation email containing a Track & Trace code so you can follow your order.

We partner with reliable logistics providers and delivery services to ensure fast and safe delivery.

  1. Missed Deliveries

If you are not present at the time of delivery, the carrier may:

  • Attempt a re-delivery;
  • Deliver the package to a neighbor (if permitted);
  • Deliver the package to a pick-up point;
  • Handle the package in accordance with the specific carrier’s terms and conditions.

If a package is not collected from a pick-up point within the specified timeframe and is consequently returned to us, return and administrative handling fees may be charged to the customer in accordance with our General Terms and Conditions.

  1. Damaged or Incomplete Deliveries

Please inspect your order immediately upon receipt.

If an order arrives damaged or incomplete, please contact us as soon as possible—preferably within 48 hours of receipt—at:

info@rivaterra.com

If possible, attach photos of the packaging and the received products so we can process your claim quickly.

  1. Returns

For detailed information on returning products, please refer to our separate Return Policy.

  1. Contact Details

Riva Terra OÜ

Commercial Register Number:

EMTAK Activity Code:

Narva mnt 5

10117 Tallinn

Estonia

Contact:

+31 6 49 390 762

Email: info@rivaterra.com

We thank you for your trust in Riva Terra OÜ and strive to handle every order with care and to your satisfaction.