Return & Refund Policy

Returns Policy

Last updated: October 8, 2026

1. General

At ZaraKhizargroups Ltd, we aim to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the product in accordance with this Returns Policy.

This policy explains the conditions for returning products and the return process.

2. 14-Day Return Period

You may request a return within 14 calendar days of receiving your order, unless a different period is required by applicable law.

For orders containing multiple products delivered separately, the return period begins when you receive the final product.

3. Return Conditions

To be eligible for a return, the product should:

  • Be unused;
  • Be in its original condition;
  • Not be damaged due to customer use;
  • Be returned with the original packaging where reasonably possible.

If a product has been used beyond what is reasonably necessary to inspect its nature, characteristics, and functionality, we may reduce the refund to account for any resulting loss in value, where permitted by law.

4. Return Shipping Costs

Return shipping costs are normally the responsibility of the customer unless:

  • The product arrived damaged or defective;
  • We sent the wrong product; or
  • The return is required due to an error on our part.

We recommend using a tracked shipping service when returning an item. The customer is responsible for the return shipment until it is received by us.

5. Refunds

Once we receive and inspect the returned product, we will process an eligible refund.

Refunds will normally be issued using the original payment method.

Where applicable, we may wait to process the refund until we receive the returned product or receive reasonable evidence that the product has been shipped back, whichever occurs first.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible at:

Email: info@zarakhizargroups.co.uk

Please provide your order details and, where possible, photographs showing the damage or defect.

Depending on the circumstances, we may offer:

  • A replacement;
  • A repair;
  • A full or partial refund; or
  • Another appropriate solution required by applicable law.

7. Exchanges

Direct product exchanges may not be available.

If you would like a different product, you may return the original item if it is eligible for return and place a new order.

8. How to Request a Return

To request a return, please contact our customer service team:

Email: info@zarakhizargroups.co.uk
Phone: +44 7456 068202

Please include your order number and details of the product you wish to return.

We will provide you with the relevant return instructions.

9. Contact Us

If you have any questions regarding returns, refunds, or defective products, please contact us:

ZaraKhizargroups Ltd

Website: https://zarakhizargroups.co.uk/
Email: info@zarakhizargroups.co.uk
Phone: +44 7456 068202

Our customer service team will be happy to assist you with your return request.