Shipping Policy
Shipping Policy
Last updated: October 8, 2026
1. General
At ZaraKhizargroups Ltd, we aim to process and deliver orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.
2. Shipping Destinations
We currently offer delivery to the locations available at checkout.
Available shipping destinations and any applicable delivery restrictions will be displayed during the checkout process.
3. Shipping Costs
Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the terms stated at the time of the offer.
4. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.
We will make reasonable efforts to process orders as quickly as possible.
5. Delivery Times
Estimated delivery times will depend on your delivery location, shipping method, and the carrier used.
Any delivery times shown on our website or at checkout are estimates and are not guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, weather conditions, customs procedures, public holidays, or other unforeseen circumstances.
Note: For Jewelry items ordered in USA will be delivered within 3 days of order payment received.
6. Shipment Confirmation & Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.
You can use the provided tracking information to monitor the progress of your shipment.
7. Missed Deliveries
If you are unavailable when delivery is attempted, the carrier may:
- Attempt delivery again;
- Leave the package in a safe location where permitted;
- Deliver the package to a neighbor where permitted;
- Take the package to a local collection or pick-up point; or
- Follow its standard delivery procedures.
If a package is returned to us because it was not collected or because an incorrect delivery address was provided, additional shipping or handling charges may apply where permitted.
8. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice that your delivery information is incorrect, please contact us as soon as possible at:
Email: info@zarakhizargroups.co.uk
We cannot guarantee that delivery information can be changed after an order has been dispatched.
9. Damaged or Missing Items
Please inspect your package when it arrives.
If your order arrives damaged, incomplete, or appears to have been opened or tampered with, please contact us as soon as possible at:
Email: info@zarakhizargroups.co.uk
Where possible, please provide photographs of the packaging and the products received. This will help us investigate the issue with the delivery provider and provide an appropriate solution.
10. Customs, Duties & Taxes
For international deliveries, additional customs duties, import taxes, or other charges may apply depending on the destination country.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.
11. Returns
For information about returning products, please refer to our separate Returns Policy.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ZaraKhizargroups Ltd
Website: https://zarakhizargroups.co.uk/
Email: info@zarakhizargroups.co.uk
Phone: +44 7456 068202
We appreciate your trust in ZaraKhizargroups Ltd and aim to provide a smooth and reliable delivery experience.