Terms & Conditions

This website is operated by Riva Terra OÜ. Throughout the site, the terms “we”, “us” and “our” refer to Riva Terra OÜ. Riva Terra OÜ offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services offered by Riva Terra OÜ. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is operated via a WordPress-based e-commerce platform. For the technical operation of the website, we may utilize third-party hosting, security, and IT service providers.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services and potential notification to the authorities.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict or refuse our services or access to our website to anyone for any valid reason at any time, such as in cases of suspected fraud, abuse, or a violation of these Terms and Conditions.

You understand that when using our website and services, certain information may be transferred unencrypted over the internet. We take appropriate technical and organizational measures to protect the security of this data.

Payment data is processed via specialized third-party payment providers, including but not limited to Stripe, Mollie, PayPal, Airwallex, and other recognized payment service providers. Riva Terra OÜ does not process or store full customer payment card details.

The processing of payments takes place according to the security standards and conditions of the respective payment provider. By executing a payment, you agree to the processing of your payment data by the selected payment service provider to complete the transaction.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, services, or content of Riva Terra OÜ without express written permission by Riva Terra OÜ.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – DELIVERY

Riva Terra OÜ Shipping Policy

At Riva Terra OÜ, we are committed to offering free and efficient shipping services to our customers. Here you will find all important information regarding our shipping terms.

Free shipping within the Netherlands and Belgium.

  • Additional costs: There are no shipping costs for any orders within the Netherlands and Belgium.
  • Customer-focused: Our goal is to provide you with free and efficient delivery.

Processing and Transit Time:

  • Order Cut-off Time: Orders must be received before 11:00 PM (GMT+01:00) Central European Standard Time (Amsterdam) to be eligible for same-day processing.
  • Processing Time: We ensure that your order is processed within 12 hours so you can enjoy your purchase as quickly as possible. Once your order is processed, it is shipped immediately for fast delivery.
  • Shipping Time: After dispatch, your order is typically delivered within 1 to 2 business days. You will receive an email with a track & trace code to follow your package. Please note that delivery times may vary due to carrier circumstances.
  • Potential Delays: While we strive for quick delivery, external factors such as weather or holidays may cause delays. Customers will be informed of such circumstances.

Delivery Restrictions:

  • Availability: Shipping is currently only available within the Netherlands and Belgium.
  • Shipping Provider: We partner with external logistics partners to handle order processing and delivery.
  • Order Status Tracking: Customers can track the delivery status of their order using the tracking number provided in the shipping confirmation.

SECTION 6 – REFUSED OR UNCOLLECTED DELIVERIES

If a customer refuses an order upon delivery or fails to collect a package from a pick-up point within the timeframe specified by the carrier—resulting in the package being automatically returned to Riva Terra OÜ—we reserve the right to charge the actual direct costs associated with the return shipment and processing of the returned package, to the extent permitted by law.

These costs may include carrier-charged return shipping fees and reasonable administrative or handling fees necessary to process the return.

This provision applies exclusively to refused or uncollected deliveries and does not affect the statutory right of withdrawal for consumers.

When a consumer exercises their statutory right of withdrawal in accordance with applicable European consumer legislation and our return policy, only the terms of the return policy apply. In that case, no additional restocking fees will be charged unless explicitly permitted by applicable law.

SECTION 7 – RETURN POLICY

Consumers have the right to withdraw from a purchase within 14 days of receiving the product without giving any reason, in accordance with applicable European consumer legislation.

To exercise the right of withdrawal, the customer must contact Riva Terra OÜ within this period via info@rivaterra.com.

The return address will be provided after receipt and registration of the return request to ensure the shipment is properly processed and linked to the correct order.

Where reasonably possible, the product must be returned unused, undamaged, and in its original packaging.

Refunds will be issued in accordance with applicable laws using the same payment method used for the original transaction, unless agreed otherwise.

SECTION 8 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Every effort has been made to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Please review our Return Policy for more detail.

SECTION 10 – PAYMENTS

Riva Terra OÜ offers several secure payment options via trusted third-party payment providers.

Payments are processed through secure payment platforms that comply with applicable safety standards for electronic transactions. Riva Terra OÜ does not have access to full payment card details, such as full credit card numbers or security codes.

Available payment methods are clearly displayed on our website during checkout.

By placing an order, the customer authorizes the processing of the payment via the selected payment provider. Payments must be received in full before an order is processed and dispatched, unless agreed otherwise.

In the event of a refund, the amount will be returned using the same payment method used for the original transaction, unless otherwise required by law.

SECTION 11 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 12 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 13 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example entry reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy,personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 14 – PERSONAL DATA AND PRIVACY

Riva Terra OÜ attaches great importance to the protection of the personal data of our customers and website visitors.

When you use our website, place an order, contact us, or use our services, we may process personal data necessary for the execution of our service.

This data may include:

  • Name and contact details;
  • Billing and delivery addresses;
  • Order and transaction details;
  • Communications with our customer service team;
  • Technical data necessary for the functioning and security of our website.

Riva Terra OÜ uses personal data exclusively for legitimate business purposes, including:

  • Processing and delivering orders;
  • Handling payments and financial administration;
  • Providing customer support;
  • Improving our website and services;
  • Complying with legal obligations.

To perform our services, we may engage trusted third-party service providers, including payment providers, logistics partners, hosting providers, analytics, and technical service providers. These parties process personal data strictly to the extent necessary and in compliance with applicable privacy regulations.

We take appropriate technical and organizational measures to safeguard personal data against loss, unauthorized access, misuse, or unlawful disclosure.

For more details on personal data processing, retention periods, cookies, and your rights under the General Data Protection Regulation (GDPR), please consult our separate Privacy Policy and Cookie Policy.

To the extent applicable by law, you have the right to request access to, correction of, or deletion of your personal data, object to certain processing activities, and exercise other rights detailed in our Privacy Policy.

For questions regarding privacy or data processing, contact Riva Terra OÜ at: info@rivaterra.com

SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 16 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 17 – LIABILITY AND WARRANTIES

Riva Terra OÜ strives to provide its website, services, and products carefully, securely, and reliably. However, we cannot guarantee that our website will be available at all times, error-free, or uninterrupted.

We make every effort to ensure the information on our website is correct, complete, and up to date. Nevertheless, unintentional errors, omissions, or outdated information may occur. Riva Terra OÜ reserves the right to adjust information, prices, product descriptions, and product availability at any time.

Riva Terra OÜ is not liable for damages resulting from events beyond our reasonable control, including but not limited to technical outages, temporary website unavailability, failures of external service providers, payment providers, logistics partners, or other third parties.

Our liability for direct damages arising from a proven failure to deliver our services is limited to the amount paid by the customer for the specific product or order to which the liability relates.

Nothing in these Terms and Conditions excludes or limits the statutory rights of consumers. Riva Terra OÜ remains liable for situations where liability cannot be excluded or limited under applicable laws and regulations, including damages caused by intent or gross negligence.

To the extent permitted by law, Riva Terra OÜ is not liable for indirect damages, consequential loss, lost profits, loss of data, or damages arising from the use of third-party information, products, or services.

This provision does not affect statutory warranty and consumer rights applicable to consumer purchases within the European Union.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Riva Terra OÜ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 19 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 21 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 22 – GOVERNING LAW AND DISPUTES

These Terms and Conditions and any separate agreements whereby Riva Terra OÜ provides you Services shall be governed by and construed in accordance with the laws of Estonia.

For consumers residing in the Netherlands, mandatory provisions of Dutch consumer law will continue to apply if they offer higher protection than the applicable provisions under Estonian law.

In the event of a dispute, Riva Terra OÜ and the customer will first attempt to resolve the issue in good consultation and amicably.

If a solution cannot be reached, the competent court under applicable European regulations and consumer protection laws will have jurisdiction over the dispute.

Nothing in this provision limits the statutory rights of consumers to submit a dispute to a competent court in their place of residence, where permitted by applicable law.

SECTION 23 – CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 – CUSTOMER REVIEWS

At Riva Terra OÜ, we value honest and transparent feedback from our customers. Customer reviews help us continuously improve our products and service delivery.

Reviews on our website are collected and monitored to ensure they come from real customers and comply with our guidelines.

We reserve the right to remove or decline to publish reviews if they:

  • Do not relate to an actual purchased product or service;
  • Contain spam, advertising, or fraudulent content;
  • Contain offensive, discriminatory, or inappropriate content;
  • Violate applicable laws or regulations.

We publish both positive and negative feedback because we believe that transparent customer experiences build trust.

When a customer posts a negative review, we may reach out to better understand the situation and, where possible, work together toward a suitable solution. The goal is not to remove honest feedback, but to improve our customer service and resolve issues properly.

SECTION 25 – CONTACT INFORMATION

Have a question? We are here for you 6 days a week and happy to assist!

If you want to return a product or have any questions, we are ready to help.

Besides filling out the contact form, you can reach us through:

Email: info@rivaterra.com

Phone: +31 6 49 390 762