Return & Refund Policy
Returns Policy
Last updated: September 15, 2026
- General
At Riva Terra OÜ, we strive to deliver your order to your complete satisfaction. However, if you are not satisfied with your purchase, you may make use of our return policy. This document outlines the conditions under which you can return products and how the return process works.
- 14-Day Right of Withdrawal
You have the right to return your order within 14 calendar days of receipt without providing any reason.
The withdrawal period begins on the day that you—or a third party designated by you (other than the carrier)—physically receive the product. In the case of multiple deliveries within a single order, the period starts on the day the last product is received.
- Return Conditions
To be eligible for a return, the product must:
- Be unused;
- Be undamaged;
- Be returned in its original packaging, where reasonably possible.
We reserve the right to deduct a reduction in value if the product has been used beyond what is necessary to establish its nature, characteristics, and functioning.
- Return Costs
The shipping costs for returning products are at your own expense, unless the product arrived defective or damaged upon receipt, or if an error was made on our part.
We strongly advise using a shipping method with Track & Trace. The risk of the return shipment remains with the customer until the product has been received by us.
- Refunds
Once we have received and inspected the returned product, we will refund the purchase amount within 14 days.
The refund will be processed using the same payment method used for the original order, unless agreed otherwise. We may withhold the refund until we have received the product back or until you have provided proof that the product has been returned, whichever comes first.
- Defective or Damaged Products
If a product arrives defective or damaged, please report this to us within 14 days of receipt via:
Upon assessment—and depending on the situation and availability—we will offer one of the following solutions:
- Replacement of the product;
- Repair;
- Full or partial refund.
- Exchanges
Direct exchanges are currently not supported.
If you would like a different product, you may return the original item (if eligible) and place a new order.
- Return Request
To initiate a return, please contact our customer service team at:
Upon receiving your request, we will provide further instructions for the return process.
- Contact
Do you have questions about returns or need assistance? Feel free to contact us:
Riva Terra OÜ
Contact:
+31 6 49 390 762
Email: info@rivaterra.com
Our customer service team is happy to assist you and will ensure your return process goes as smoothly as possible.